Choosing the Right PBX System

The popularity of hosted-private branch exchange (PBX) solutions has paved the way for an excess of information concerning such virtual telephony systems. Nevertheless, small business owners have to look into the good and bad sides of both hosted PBX and on-premise PBX systems when reviewing a new system for their offices.

Real Costs

On-premise systems generally call for a big upfront investment, as opposed to hosted systems which are paid for with less monthly payments. However, buyers need to look into the entire cost of ownership of the said systems besides the initial capital needed to avail of a new phone network.

Specific or Bundled Functionality

Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. However, one difference is the way the said features are bundled. Hosted PBX providers typically merge features and collect a permanent per-user rate. On the other hand, on-premise PBX mostly gives buyers increased flexibility on the features and functionality they would like to pay for (providing a higher level of customization for certain users in particular).

In the event that customization is considered vital, buyers have to clear this up from the beginning before working with PBX providers. Buyers might have to do some research to find a hosted provider that gives the best bundle for their needs. As an alternative, buyers need to have a detailed list of features for hosted providers to guarantee they are provided an accurate price estimate.

Customization Ease

Customization is generally possible with on-premise systems, as an internal IT specialist typically manages the system’s deployment and management. In terms of hosted systems, customization is normally the responsibility of the provider. Although vendors might offer some customization, they are usually unable to make high-level customizations for each and every customer.

If your system needs high-level customization, on-premise PBX can be a more fitting alternative. If looking for a hosted option, speak to a vendor about the customizations you need in particular and what they may be able to offer.-

User Experience

For high voice quality, on-premise PBX systems will put data traffic above all elseTo ensure top voice quality, on-premise PBX systems will give high priority to data traffic. When it comes to hosted PBX solutions, voice and data packets will normally vie for priority, which diminishes voice quality. Hosted vendors could provide a Session Border Controller (SBC) tool to help pull up data quality, but this will significantly drive up the system’s cost and intricacies.

Tech Support Costs

If your company presently takes care of your own data, you likely already have your own IT staff, and getting a hosted PBX system will likely not wipe out your current team. Instead, this just moves support responsibility to an external party and increases your existing support expenses (rather than bringing them down). If you still don’t have an IT staff, then hosted PBX can probably save your business from having to employ a technical staff.

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